Pdecal Sticker Printing Services
Website: https://pdecal.shop

At Pdecal, we carefully check our products before they are packed and shipped. We want every customer to receive their order in good condition and according to the approved order details.

1. ELIGIBILITY FOR RETURN OR REPLACEMENT

Customers may request a return, replacement, or appropriate remedy if the item received:

• Is defective or damaged before delivery;
• Is significantly different from the product ordered;
• Has an incorrect item, size, quantity, or specification due to an error on our part;
• Has a printing or personalization error caused by Pdecal;
• Does not conform to the agreed order specifications.

All requests will be reviewed on a case-by-case basis.

2. CUSTOMIZED / PERSONALIZED PRODUCTS

Because customized and personalized products are made specifically according to the customer’s approved design, text, name, photo, or specifications, they are generally not eligible for return or exchange due to change of mind, incorrect customer-provided information, or customer-approved artwork.

Customers are responsible for checking the spelling, names, dates, photos, colors, measurements, and other details before approving the design.

If the error was caused by Pdecal despite the customer providing correct information and approving the order, Pdecal will provide an appropriate remedy, which may include replacement, correction, repair, or refund as applicable.

3. DAMAGED ITEMS

If your order arrives damaged, please contact us as soon as possible.

For damaged parcels, please provide:

• Clear photos of the package;
• Clear photos/videos of the damaged item;
• Order number or proof of purchase;
• A brief description of the problem.

We may request additional photos or videos to properly evaluate the claim.

4. WRONG OR MISSING ITEMS

If you receive an incorrect or incomplete order, please contact us immediately with your order details and supporting photos/videos.

After verification, Pdecal may arrange the appropriate correction, replacement, or other applicable remedy.

5. CHANGE OF MIND

Returns or exchanges are generally not accepted solely because of:

• Change of mind;
• Incorrect customer-provided information;
• Customer-provided spelling or design errors;
• Failure to check or approve the final design;
• Personal preference after the item has been customized;
• Failure to meet the customer’s expectations when the item matches the approved specifications.

This does not limit any consumer rights applicable under Philippine law.

6. RETURN SHIPPING

When a return is required because of a verified defect, wrong item, or error attributable to Pdecal, we will coordinate the appropriate return or replacement arrangements.

For returns arising from reasons attributable to the customer, any applicable shipping or handling costs may be the customer’s responsibility, subject to applicable law.

7. REFUNDS

If a refund is approved, the refund will be processed using the appropriate payment method or another mutually agreed method.

The amount and timing of the refund will depend on the circumstances of the case, the payment method used, and applicable laws and regulations.

8. HOW TO REQUEST A RETURN OR REFUND

Please contact us through our official Pdecal communication channels and provide:

Order Number:
Customer Name:
Contact Number:
Reason for Request:
Photos/Videos of the Item:
Proof of Purchase/Payment:

Our team will review the request and communicate the next steps.

9. INSPECTION AND VERIFICATION

All return, replacement, and refund requests are subject to verification.

Pdecal may review photos, videos, order records, approved artwork, product specifications, and other relevant information before determining the appropriate remedy.

10. CUSTOMER RESPONSIBILITY

Customers are encouraged to carefully review their order details and approved artwork before production.

For personalized products, please make sure that all names, spelling, dates, photos, designs, colors, and other information are correct before giving final approval.

11. CONSUMER RIGHTS

Nothing in this policy is intended to remove or restrict any rights and remedies available to consumers under applicable Philippine laws and regulations.

Pdecal is committed to resolving legitimate customer concerns fairly and in accordance with applicable consumer protection requirements.

Policy Effective Date: September 14, 2026

Pdecal Sticker Printing Services
Website: https://pdecal.shop