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    Refund Policy

    Pdecal StickerRefund Policy

    Refund Policy

    REFUND POLICY

    Pdecal Sticker Printing Services
    Website: https://pdecal.shop

    Effective Date: September 14, 2026

    Pdecal aims to provide quality products and fair customer service. This Refund Policy explains when a refund may be available.

    1. WHEN A REFUND MAY BE AVAILABLE

    A refund may be considered when:

    • The product is defective;
    • The product does not conform to the agreed specifications;
    • The wrong product was supplied due to an error by Pdecal;
    • The product has a verified printing or customization error caused by Pdecal;
    • Pdecal is unable to fulfill an accepted and paid order;
    • A cancellation is approved and a refund is appropriate;
    • Another circumstance requires a refund under applicable Philippine law.

    The Consumer Act provides consumer remedies in appropriate cases involving defects, malfunctions, or failure to conform to applicable warranties.

    2. CUSTOMIZED PRODUCTS

    Because customized products are produced specifically for the customer, refunds are generally not available solely because of:

    • Change of mind;
    • Customer-provided spelling errors;
    • Customer-provided incorrect names or dates;
    • Customer-provided incorrect photos;
    • Customer-approved artwork;
    • Customer preference after production;
    • Minor variations that do not constitute a defect or failure to conform to the agreed specifications.

    This does not remove any rights available to consumers under applicable law.

    3. DEFECTIVE OR INCORRECT ITEMS

    If you believe your item is defective or incorrect, please contact Pdecal promptly.

    Please provide:

    • Order number;
    • Proof of purchase;
    • Clear photos;
    • Video when appropriate;
    • Description of the issue;
    • Photos of the packaging when relevant.

    We may request that the item be returned for inspection.

    4. VERIFICATION

    Refund requests are subject to reasonable verification.

    Pdecal may compare the returned product with:

    • The original order;
    • Approved artwork;
    • Product specifications;
    • Production records;
    • Customer-provided information.

    5. APPROVED REFUNDS

    When a refund is approved, the amount and method of refund will depend on:

    • The circumstances of the transaction;
    • The payment method used;
    • The applicable remedy;
    • Applicable Philippine laws and regulations.

    Refund processing may take additional time depending on the payment provider or financial institution.

    6. PARTIAL REFUNDS

    Where appropriate and permitted by law, Pdecal may provide a partial refund where the issue affects only part of an order or where a partial remedy is appropriate.

    7. REPLACEMENT INSTEAD OF REFUND

    Where appropriate, Pdecal may offer repair, replacement, correction, or another suitable remedy instead of a refund, subject to applicable consumer rights and the circumstances of the case.

    DTI recognizes the consumer remedies of repair, replacement, and refund in appropriate cases involving defective products.

    8. SHIPPING COSTS

    Where the issue is verified to be attributable to Pdecal, applicable return or replacement shipping arrangements will be handled fairly and in accordance with applicable law.

    For customer-requested returns that are not caused by a defect, wrong item, or Pdecal error, shipping charges may be the customer’s responsibility.

    9. NON-REFUNDABLE SITUATIONS

    Subject to applicable law, a refund may generally not be available when:

    • The customer simply changes their mind;
    • The customer supplied incorrect information;
    • The customer approved incorrect artwork;
    • The product was correctly produced according to the approved specifications;
    • Damage resulted from customer misuse or improper handling;
    • The customer refused or failed to receive the order for reasons attributable to the customer.

    10. HOW TO REQUEST A REFUND

    Please contact us with:

    Order Number:
    Customer Name:
    Contact Number:
    Reason for Refund:
    Photos/Videos:
    Proof of Purchase/Payment:

    Pdecal will review the request and communicate the appropriate next steps.

    11. CONSUMER PROTECTION

    Nothing in this Refund Policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies under applicable Philippine law.

    12. CONTACT US

    Pdecal Sticker Printing Services
    Website: https://pdecal.shop
    Email: pdecal2021@gmail.com

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