SHIPPING & DELIVERY POLICY

Pdecal Sticker Printing Services
Website: https://pdecal.shop

Effective Date: September 14, 2026

Pdecal understands that customers want their orders delivered safely and on time. This Shipping Policy explains our general production, pickup, and delivery procedures.

1. ORDER PROCESSING

Orders must be properly confirmed before production begins.

For customized products, production may begin only after:

• Required order information has been received;
• Payment requirements have been satisfied;
• Artwork or customization details have been approved, when applicable.

2. PRODUCTION TIME

Production time varies depending on:

• Product type;
• Quantity ordered;
• Customization requirements;
• Artwork preparation;
• Material availability;
• Current production workload.

The production period does not necessarily include courier transit time.

Customers should contact Pdecal for an estimated completion date for large, urgent, or customized orders.

3. PICKUP

Customers may arrange pickup when the order is confirmed as ready.

Orders should not be collected before receiving confirmation from Pdecal that the order is ready for release.

Customers or authorized representatives may be required to provide order information or proof of authorization.

4. DELIVERY

Pdecal may use third-party courier or delivery services.

Once an order has been handed over to the courier, delivery time is generally controlled by the courier.

Customers should provide a complete and accurate delivery address and contact information.

5. SHIPPING FEES

Shipping charges may depend on:

• Delivery location;
• Package size;
• Package weight;
• Courier;
• Delivery service selected;
• Special handling requirements.

Any applicable shipping fee will be communicated or displayed before order completion whenever practicable.

6. DELIVERY DELAYS

Delivery may be delayed due to circumstances beyond Pdecal’s control, including:

• Severe weather;
• Flooding;
• Natural disasters;
• Traffic conditions;
• Holidays;
• Courier volume;
• Transportation disruptions;
• Government restrictions;
• Incorrect or incomplete delivery information;
• Failed delivery attempts.

Pdecal will make reasonable efforts to assist customers in communicating with the courier when a delivery issue occurs.

7. FAILED DELIVERY

Customers are responsible for providing accurate delivery details and being available to receive their order.

Additional delivery charges may apply if a package must be re-delivered because of an incorrect address, unavailable recipient, refusal to receive the package, or other customer-related circumstances, subject to applicable law.

8. INSPECTION UPON RECEIPT

Customers are encouraged to inspect their package upon delivery.

If an item appears damaged, customers should take clear photographs or videos of:

• The package;
• Shipping label;
• Packaging;
• Damaged product.

Please contact Pdecal promptly so that we can investigate the matter.

9. LOST OR DAMAGED SHIPMENTS

If a shipment is lost or damaged while under the courier’s handling, Pdecal may coordinate with the courier regarding the appropriate investigation or claim process.

For verified defects, wrong items, or errors attributable to Pdecal, applicable remedies will be handled according to our Return, Refund & Exchange Policy and applicable law.

10. INTERNATIONAL ORDERS

Unless specifically agreed otherwise, Pdecal’s standard shipping arrangements are intended for Philippine deliveries.

International customers may be responsible for applicable customs duties, taxes, fees, or other charges imposed by the destination country.

11. CONTACT US

For shipping concerns, please provide:

Order Number:
Customer Name:
Contact Number:
Delivery Address:
Courier/Tracking Information:
Description of Concern:

Pdecal Sticker Printing Services
Website: https://pdecal.shop
Email: pdecal2021@gmail.com